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Service update

December 06, 2022

CWU strike action

Obviously this action taken by the Communications Workers Union (CWU) is beyond our control, so we would like to take this opportunity to advise you that there is more strike action planned and coming into the busiest time of year for Royal Mail, we are recommending that you to leave a little more time for all deliveries.

We will continue to have parcels ready for collection on the same day for all orders received before midday on a working day (Monday - Friday). However, if Royal Mail is unable to take delivery or arrange collection from us, we know that inevitably there will be a delay. Unfortunately, we cannot advise our customers on an individual basis, which is why we are suggesting ordering a little earlier for important dates.

Strike dates are currently scheduled for:

* Friday 9th December

* Sunday 11th December

* Wednesday14th December

* Thursday 15th December

More information can be found at Royal Mail's website here.

This only affects deliveries in the United Kingdom - shipping to EU, USA and the rest of the world is by courier.

Christmas closedowns

Given that there is still no negotiated settlement of the strikes, we are still planning to accept orders until midday on Wednesday 21st December. However, we anticipate that in order for deliveries to arrive in good time, you should follow the recommended "LAST ORDER dates" below:

UK - 16th December

EU - 16th December

USA - 16th December

Rest of the world - 12th December

If you have any queries, please do call us on 020 7193 7525 or email us on info@pinkhousemustique.com and we will do our level best to help you.

We will update this information as soon as we have news from Royal Mail.

Finally, for your information, our offices, showroom and warehouse will be closed between 23rd December and 2nd January (inclusive).

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