CV19 update

April 09, 2020

First off, a huge thank you to you, our fabulous customers, for your ongoing loyalty and support. We very much hope you are keeping well and safe, and our solidarity goes out to those affected by the virus and all those at risk.

Another massive thank you needs to be said to our amazing employees, samplers & suppliers for the incredible support and work they continue to put in creating our collections and keeping us going. We couldn’t do this without you!

During this uncertain time we would like to reassure you that we are doing our utmost to protect the health of our staff while still providing the best support possible to our online customers.

Delivery expectations
We remain operational, our warehouse partially open with minimal staff, working in isolation, and the rest of the team working remotely. We will of course keep you all informed if the situation should change in any way.

Due to some disruption to shipping services your order may arrive just a day or two later than our usual super speedy services. We have extended our returns window to 60 days of receipt and are now offering FREE International shipping for orders over £200, and FREE UK delivery for orders over £50.

UK services
Royal Mail remains open and is continuing to work hard to process and deliver parcels, we can't thank our wonderful posties and local post office enough for keeping us connected. See Royal Mail's Coronavirus updates page here

EU & International services
Most major shipping routes remain open and our trusted couriers continue to accept and process orders with the same expected delivery time-frames our customers have come to expect.

The following countries are known to have some zones with major delays or suspended delivery services: Italy, Austria, France, Portugal, Belgium, Philippines, Japan, Malaysia, Hong Kong, Singapore, Mongolia, Western Australia, Iraq, Nepal, Botswana, Mauritius, Zimbabwe, Rwanda, Uganda, Uzbekistan

Please note this is not a comprehensive list and if you are worried about making an order do get in touch with us at and we will do our best to investigate any likely delays or restrictions to your specific area. We're here to help!

Leave a comment

Comments will be approved before showing up.

Also in DIARY

Back in Chelsea

September 22, 2020

On Monday, September 21st, we were delighted to deliver some of our collection to the wonderful team at Sustainable Store London. 


    Read More


    September 21, 2020

    This year the Early Early Christmas Fair organisers took the early and brave decision to hold a "virtual" fair from September 21st until October 1st.

    Please use the code EECVF when you check out and we will donate 10% of the order value to ABF The Soldiers' Charity.

    Read More

    Chelsea Pop-Up

    August 12, 2020

    Look at what we spotted in the window today! Lotty B's amazing Sand Dollar print silk crêpe-de-chine flared dress. The silk is so soft and light that it is absolutely perfect for this hot summer heat.

    Read More

    Join the Pink House Mustique family for news, special offers and our latest styles

    You may unsubscribe at any time. To see our privacy policy click here