Shipping & Delivery
All website orders are dispatched from our fulfilment centre in the United Kingdom.
Please be assured that we ship all our orders in good faith. Once parcels leave our doors we rely on our shipping partners to do their part, according to the time frames below. You will be sent tracking details so that you can see the progress of your order leading to safe delivery.
Important: Orders delivered outside the United Kingdom may be subject to import duties, taxes and customs clearance fees which are the responsibility of the recipient.
Rates & Speeds
United Kingdom
RATES:
- FREE SHIPPING for order values more than £50
- £3.50 charged for order values less than £50
- £9.95 charged for Next Day Delivery
DELIVERY SPEEDS:
- UK Standard | Royal Mail Tracked 48
- Royal Mail special delivery | Next Working Day*
*orders to be received by noon, a signature will be required on delivery, this service does not include weekends. ie if you place an order using this service on Friday before noon, your order will arrive with you on Monday.
Orders delivered within the United Kingdom are not subject to additional import duties, taxes or customs clearance fees.
Europe
RATES:
- FREE SHIPPING for order values more than €300 |
- €15 charged for order values less than €300
COURIER DELIVERY SPEEDS:
- 3-5 working days
DUTIES & TAXES
- Import duties, taxes and customs clearance fees are not included in our prices and may be payable on delivery.
- The country of origin for each product can be found within the product description on the individual product page. To estimate any applicable import charges, please visit: https://www.simplyduty.com/import-calculator/
- Please click here to read more.
United States Mainland
RATES:
- FREE SHIPPING for order values more than USD $250
- USD $25 charged for order values less than USD $250
COURIER DELIVERY SPEEDS:
- Order value less than USD $640 | 3-7 working days
- Order value more than USD $640 | 5-10 working days
DUTIES & TAXES
- Import duties, taxes and customs clearance fees are not included in our prices and may be payable on delivery.
- The country of origin for each product can be found within the product description on the individual product page. To estimate any applicable import charges, please visit: https://www.simplyduty.com/import-calculator/
- Please click here to read more.
Rest of the World
RATES:
- FREE SHIPPING for order values more than $250
- USD $45 charged for order values less than $250
COURIER DELIVERY SPEEDS:
- Tracked courier, allow up to 10 days
DUTIES & TAXES
- Import duties, taxes and customs clearance fees are not included in our prices and may be payable on delivery.
- The country of origin for each product can be found within the product description on the individual product page. To estimate any applicable import charges, please visit: https://www.simplyduty.com/import-calculator/
- Please click here to read more.
Product Exclusions
Please understand that some of our fragile and oversized items are not included in our free international shipping offer and may take up to 14 working days to arrive.
Fragile
- Fine Bone China sets
Oversized
- Fabric
- Wallpaper
If you live outside of the USA, EU or UK please contact us at sales@pinkhousemustique.com for delivery options for ordering fragile or oversized items.
Duties & Taxes
Import duties, taxes and customs clearance fees are not included in our product prices or shipping charges.
If your delivery address is outside the United Kingdom, your order may be subject to import VAT, customs duties and/or customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are typically collected by the courier before delivery.
Import charges vary between countries and depend on factors such as:
- The value of your order
- The type of goods purchased
- The country of origin of the goods
- The destination country's import regulations and tax rates
To help estimate any applicable import charges, you may find the following calculator useful:
https://www.simplyduty.com/import-calculator/
The country of origin for each product can be found within the product description on the individual product page.
Please note that import duties, taxes and customs regulations are determined by local authorities and may change without notice.
