If your delivery address is outside the United Kingdom, your order may be subject to import duties, taxes and customs clearance fees imposed by the destination country.
These charges are not included in our product prices or shipping charges and are the responsibility of the recipient.
Important Information for EU Customers
To comply with evolving customs and tax procedures, duties and taxes for deliveries to European Union countries are now collected by local customs authorities or couriers upon import. These charges are no longer included in our product prices or shipping charges.
How Are Duties & Taxes Calculated?
Import charges vary between countries and are determined by local customs authorities. Charges are typically based on:
- The value of your order
- The type of goods purchased
- The country of origin of the goods
- Local tax and customs regulations
When Will I Be Charged?
If duties or taxes are due, your courier will usually contact you before delivery to arrange payment.
Depending on the destination country and courier, charges may be collected:
- Before delivery
- At the time of delivery
- Through an online payment portal provided by the courier
Can You Tell Me How Much I Will Pay?
Unfortunately, we are unable to calculate or collect import duties and taxes on behalf of international customers.
As customs regulations vary between countries and may change without notice, we recommend contacting your local customs authority if you require an estimate before placing your order.
What Happens If I Refuse To Pay?
If duties, taxes or customs clearance charges are refused by the recipient and the shipment is returned to us, any return shipping costs, customs charges, duties and taxes incurred will be deducted from any refund due.
Orders Within The United Kingdom
Orders delivered within the United Kingdom are not subject to additional import duties or taxes.
Questions?
If you have any questions regarding international delivery, please contact our customer services team before placing your order and we will be happy to help.
