FAQ's

We get asked all sorts of interesting & wonderful questions but here are some of the more frequent ones in case our office happens to be closed and you want a quick response!

Can I have tracking for my order?
UK orders

  • If you select standard delivery your order will be sent via Royal Mail 1st class which is not tracked but we can provide proof of postage and delivery on request. 
  • If you select Next Day Delivery we will send your order out by Royal Mail Special Delivery and you'll be notified via email with the tracking number once dispatched. This service requires a signature on delivery
    If you have a customer account with us you can also log into your account to check the tracking number and follow the status of your order.
Orders delivered outside of the UK
Orders sent to Europe, USA & Rest of World have tracking numbers which you will be notified of via email once your order is dispatched. If you have a customer account with us you can also log into your account to check the tracking number and follow the status of your order.

 

I selected next day delivery but my order hasn't arrived the next day!
For Next Day Delivery orders we need to receive the order by 12:00 noon for it to be packed, dispatched and then arrive with you the next working day. For example if you make an order at the weekend your order will be packed and collected on Monday and will arrive with you on Tuesday. 

Do you have a shop in the UK?
We are delighted to be in the new Bluebird shop in Covent garden where you will be able to find pieces from our latest collection as well as accessories & some vintage Lotty B which is difficult to find elsewhere! We are also stocked in many boutiques, hotels and resorts around the world see here

While I was on Mustique I saw something in the Pink House Shop that I can't find on your website?
The Pink House boutique on Mustique is our sister company and while we are obviously very close we don't necessarily stock all the same items. So sisters - not twins!

While I was on Mustique I bought something in the Pink House Shop that I would like to return?
We are separate business entities and so for the same reasons as stated above unfortunately we cannot accept returns or refund items bought from the shop on Mustique. We can happily put you in touch with the shop on Mustique to see if they can help you.

We hope that your shopping experience on our website is quick and easy so that you have more time out in there in the sunshine enjoying your Pink House Mustique designs, but if you do need to get in touch please fill in the form or see contact details below

Sales queries: [email protected]

Wholesale enquiries: [email protected]

Media & press: [email protected]

or call us on +44 207 193 7525