DELIVERY RATES

United Kingdom Standard Delivery FREE
United Kingdom Next Day Delivery (**Orders to be received by noon) £7
United States (up to 7 days) £20
Europe (up to 7 days)  £15
Rest of the World (up to 10 days) £25

 

RETURN POLICY  
Thank you for shopping with Pink House Mustique.
It is important to us that you are completely satisfied with your purchase. If for any reason you are not happy with your selection we will gladly issue a refund for the value of the merchandise (original shipping and handling fees are non-refundable) within 21 days of purchase. Please note that you are responsible for the postage cost to return your items plus customs and duty fees (if applicable) if you are outside the UK

 

Discounted items or items bought on sale are non-returnable.
We do not offer exchanges at this time. If you would like to change the item you have purchased, please return the item for a refund, then order the product you would prefer from the website (www.pinkhousemustique.com).

 
HOW TO RETURN YOUR ITEM

Please ensure that your item is returned to us in its original condition & packaging, with all labels intact. Goods must be unworn and unwashed and where relevant hygiene strips must be in place.

We cannot accept returns if:
- Any item is returned more than 21 days after receipt.
- Any item is damaged, has missing parts or is not in its original condition.

Please complete the Returns Form that is enclosed with your order along with your unwanted items and send to:

 

 

RETURNS ADDRESS

The Pink House Mustique
Beaumont Business Center
Woodlands Road
Mere, Wiltshire
BA12 6BT, United Kingdom 

Please note that you are responsible for the postage cost to return your items plus customs and duty fees (if applicable) if you are outside the UK. We suggest that you request a receipt for any item that you post because we cannot take responsibility for items that for whatever reason fail to reach our warehouse.

 
REFUND
After we have received your item in its original condition, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used. Please allow up to 14 days for returns to be processed. 

 

FAULTY ITEMS
Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at [email protected] to let us know and then follow the Returns Procedure above.

 

For any issues or for further assistance, please contact us at [email protected]