Orders, Shipping, Returns & Refunds

DELIVERY RATES

United Kingdom Standard  (Royal Mail 1st class)

£3.50

over £50 FREE

United Kingdom Next Day Delivery (Royal Mail special delivery) **orders to be received by noon - signature required £7
Europe (courier service 3-5 working days) 

£15

over £200 FREE

United States (courier service 3-5 working days)

£25

over £200 FREE

Rest of the World (tracked courier up to 10 days)

£30

over £200 FREE

Middle East (tracked courier up to 10 days)

£50

over £200 FREE

 

DUTIES, TAXES & FEES
When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.

Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

For example an order shipped to the USA whose declared value (including shipping costs) is under $800 will generally be cleared without any additional duty or paperwork by Customs and Border Protection CBP.

You can estimate if your order will incur import duty at https://www.simplyduty.com/import-calculator/

RETURN POLICY

In response to COVID-19, we are extending our returns period to within 60 days of receipt.


It is important to us that you are completely satisfied with your purchase. If for any reason you are not happy with your selection we will gladly issue a refund for the value of the merchandise (original shipping and handling fees are non-refundable) Please note that you are responsible for the postage cost to return your items plus customs and duty fees (if applicable) if you are outside the UK


HOW TO RETURN YOUR ITEM

Please ensure that your item is returned to us in its original condition & packaging, with all labels intact. Goods must be unworn and unwashed and where relevant hygiene strips must be in place.

We cannot accept returns if:
- Any item is returned more than 60 days after receipt.
- Any item is damaged, has missing parts or is not in its original condition.

Just complete the Returns Form that is enclosed with your order along with your unwanted items and send to:

RETURNS ADDRESS

THE PINK HOUSE MUSTIQUE
BEAUMONT BUSINESS CENTRE
WOODLANDS RD
MERE, WILTSHIRE
BA12 6BT
UNITED KINGDOM

Please note that you are responsible for the postage cost to return your items plus customs and duty fees (if applicable) if you are outside the UK. We suggest that you request a receipt for any item that you post because we cannot take responsibility for items that for whatever reason fail to reach our warehouse.

Exchanged goods are sent back out to you free of charge. 

 

REFUNDS
After we have received your item in its original condition, we will process the refund and notify you via e-mail. The refund will be in the same form of payment that you originally used. Please allow up to 14 days for returns to be processed.

Cost of delivery will only be refunded the if your order is incorrect or faulty. If the item was faulty when you receive it, please notify us within 14 days of receipt. 

 

FAULTY ITEMS
Please carefully check your items when they arrive to ensure you are completely satisfied. Should you receive a faulty/damaged item, please email us at sales@pinkhousemustique.com to let us know and then follow the Returns Procedure above.

 

For any issues or for further assistance, please contact us at sales@pinkhousemustique.com

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